phone, chat), but you are redirected to their help center. On the Dropbox website, there’s no sign of direct human-to-human support interaction (i.e. Now the fun part starts: trying to get in touch with their support team. So safe to say, that with my iPhone backing up to Dropbox, my Macbook loading up files and whatnot, I’m a happy customer.Īnd then came the day that I received an e-mail with a friendly reminder that “we’ve paused photo and video backup since your Dropbox is full”… If I would upgrade to a Pro account that issue would be resolved… Months go by and I’ve accumulated about over 50Gb of data (don’t ask) in my Dropbox account (that’s still less than 5% of the max usage). There are some small things they could improve, but overall it’s a great platform. Adding files is as easy as a breeze, sharing maybe even easier. Since then, I’ve been an avid user and actually was quite happy with their platform.
So after using Dropbox for a while as a basic user I decided to spend the money and upgrade to a Dropbox Pro account. So now you know who I am and from what perspective I’m writing this article I think paying EUR 99,- for 1TB of online storage is a sweet deal: I never have to worry about backing up the photos on my phone, files on my computer and can share photos and files almost effortless… Add some add-ons to it (like Sookasa) and the slightly more sensitive files can be shared securely as well.
It’s safe to say that I know enough about customer support and customer experience to have a professional opinion about it. I am, on the other hand, a Customer Support specialist I’ve managed, created and improved customer support teams and its processes and contributed a great deal to the enhancement of customer experience in a number of companies, ranging from small to somewhat larger enterprises. I don’t need them to be secured to comply with all kinds of regulations, I just want a place to store my files, photos and every now and again I need to share some (larger either in quantity or size) files with some business partners or just with friends.
So, let’s start off with me and my background I’m not an IT guru, nor am I specialized in online /cloud storage solutions or data security and to be honest, the type of files I store online is not of the sensitive type. We’ve all heard of the phrase ‘If it’s sounds too good to be true, it probably is…’Īlthough Dropbox’ proposition might not fall into the ‘too good to be true’ category, a EUR 99.- annual fee for 1TB of online storage sounds like a good enough deal though… The question is, is it too good of a deal?
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